Effective Date: February 20, 2026
Shaimaa Elite (“we,” “our,” or “us”) values your privacy and is fully committed to safeguarding the personal information you share with us. This Privacy Policy outlines our procedures regarding the collection, handling, storage, and protection of user data through our mobile application and digital retail platform (collectively, the “Services”).
By accessing our platform, downloading our application, or completing purchases, you agree to the terms outlined in this Privacy Policy.
1. Information We Gather
To provide a smooth shopping and delivery experience, we collect specific types of user information:
- Identification & Contact Data: Customer full name, mobile telephone number, and physical shipping address provided during profile setup or checkout.
- Transaction Records: Details regarding purchased apparel items, order history, payment statuses, and financial amounts processed in Egyptian Pounds (EGP).
- Technical Logs: Automatically recorded system diagnostics, including device model, operating system version, IP address, and application usage patterns.
2. Purpose of Data Processing
We process the collected data strictly for necessary operational purposes:
- Fulfilling, tracking, and shipping clothing orders to designated delivery destinations across Egypt.
- Managing customer accounts, maintaining purchase history records, and addressing user requests.
- Enhancing application interface performance, optimizing navigation, and updating product catalogs.
- Ensuring compliance with statutory obligations and regulatory frameworks applicable within the Arab Republic of Egypt.
3. Data Confidentiality & Third-Party Sharing
- No Commercial Distribution: We do not sell, rent, trade, or transfer your personal data to external entities for marketing purposes.
- Logistics & Delivery Partners: Customer shipping details are shared exclusively with certified courier and delivery service providers operating within Egypt to execute physical order fulfillment under strict confidentiality guidelines.
- Security Safeguards: We employ robust technical, administrative, and physical security controls to protect your data against unauthorized access, alteration, loss, or disclosure.
4. Cookies and Analytical Technologies
Our platform utilizes basic session cookies and standard digital analytics tools to manage shopping bag contents, maintain user session preferences, and evaluate aggregate app performance trends. You may adjust your device or browser settings to manage or block cookies.
5. Protection of Minors
Our Services are intended for a general retail audience and are not directed at individuals under the age of 13. We do not knowingly collect personal information from minors.
6. Updates to This Policy
We reserve the right to modify or update this Privacy Policy periodically as our operational practices evolve. Revised policies will be published within the application along with the updated effective date.
7. Customer Support Inquiries
For any questions, requests, or concerns regarding this Privacy Policy or your personal data, please visit the dedicated Contact Us page on our official website to submit your inquiry directly to our support team.
